Order Processing

All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.

Shipping Time

We offer worldwide shipping to the address provided at checkout.

• Average delivery time: 7–20 business days, depending on your location.
  
• Remote regions (such as islands or rural areas) may require additional delivery time.
  
• Please note that international transit times may be subject to customs clearance and carrier delays, which are outside our control.
  

Shipping Costs

Shipping fees, if applicable, will be calculated and displayed at checkout. On certain promotions, we may offer free shipping — this will be clearly stated at the time of purchase.

Tracking Information

Once your order is shipped, you will receive an email with tracking details. All packages are shipped with tracking numbers and basic insurance coverage for your peace of mind.

Import Duties & Taxes

We cover all import duties and taxes on your order. This means you will not be required to pay additional fees upon delivery, regardless of your country.

Delays & Liability

While we and our logistics partners do everything possible to ensure on-time delivery, Zerien Watches is not responsible for delays caused by customs processes, natural events, or circumstances beyond our control.

If your order does not arrive within the expected timeframe, please contact our support team at contact@zerienwatches.com so we can assist you.